Terms and Conditions

1. Introduction

Welcome to NovelHaven. These Terms and Conditions govern your use of our website located at www.novelhaven.com (the "Website") and the purchase of products from our online store.

By accessing our Website and/or making a purchase, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any services.

2. Definitions

In these Terms and Conditions:

• "Customer," "You," and "Your" refers to you, the person accessing this Website and accepting these Terms and Conditions.
• "Company," "We," "Us," and "Our" refers to NovelHaven.
• "Content" means all information, text, graphics, logos, photographs, audio, video, trademarks, software, technology, and other material that we use, display, or make available on the Website.
• "Products" refers to the books and other merchandise offered for sale on our Website.
• "Order" means a request by you to purchase Products from us.

3. Account Registration

You may need to create an account to use certain features of our Website or to make a purchase. When you create an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

4. Products and Pricing

4.1 Product Descriptions

We make every effort to accurately display the colors, features, specifications, and details of our Products. However, we cannot guarantee that your computer or mobile device's display of any color will be accurate. We do not warrant that Product descriptions or other Content on the Website is accurate, complete, reliable, current, or error-free.

4.2 Pricing and Availability

All prices are shown in Euros (€) and exclude applicable taxes unless otherwise stated. We reserve the right to change prices for Products displayed on the Website at any time, and to correct pricing errors that may inadvertently occur.

The availability of Products is subject to change without notice. We reserve the right to limit the quantities of any Products that we offer.

5. Orders and Payment

5.1 Order Acceptance

Your Order constitutes an offer to purchase Products from us. We reserve the right to accept or reject your Order for any reason, including unavailability of Products, errors in pricing or Product information, or problems with your account.

After placing an Order, you will receive an email confirming receipt of your Order. This email confirmation does not constitute acceptance of your Order. We will send you a separate email once your Order has been accepted and processed.

5.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfers (for orders over €100)

You represent and warrant that the payment information you provide is accurate, current, and complete. You agree to promptly update your account and other information, including your email address and credit card information, so that we can complete your transactions and contact you as needed.

5.3 Taxes

You are responsible for paying all taxes associated with your purchase. For orders shipped within the European Union, VAT will be added at the current rate.

6. Shipping and Delivery

6.1 Shipping Options

We offer various shipping options, which will be presented to you during the checkout process. Delivery times vary depending on your location and the shipping method selected.

6.2 International Shipping

We ship to most countries worldwide. For international orders, you may be responsible for import duties and taxes levied by customs in your country. These fees are not included in the purchase price or shipping costs and will be collected by the delivery company or local customs authority.

6.3 Risk of Loss

The risk of loss and title for Products purchased from our Website pass to you upon our delivery to the carrier.

7. Returns and Refunds

Our returns and refunds policy is outlined in our separate Refund Policy.

8. Intellectual Property Rights

8.1 Website Content

The Website and its entire Content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by NovelHaven, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for your personal, non-commercial use. You may not:

• Modify copies of any materials from the Website
• Use any illustrations, photographs, or any graphics separately from the accompanying text
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website
• Access or use the Website for any commercial purposes

8.3 Trademarks

The NovelHaven name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of NovelHaven or its affiliates or licensors. You may not use such marks without the prior written permission of NovelHaven.

9. User Contributions

Our Website may contain review features, forums, or other interactive services that allow users to post, submit, publish, display, or transmit content or materials. Any content you post to the Website will be considered non-confidential and non-proprietary.

You represent and warrant that all content you submit complies with these Terms and Conditions and that you own or have the necessary permissions to use and authorize us to use your contributions.

We reserve the right to remove any content that violates these Terms and Conditions or that we find objectionable for any reason, without prior notice.

10. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use the Website:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate NovelHaven, a NovelHaven employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm NovelHaven or users of the Website

11. Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NOVELHAVEN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL NOVELHAVEN, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

13. Indemnification

You agree to defend, indemnify, and hold harmless NovelHaven, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Website.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms and Conditions or the Website shall be instituted exclusively in the courts of the United Kingdom. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

15. Changes to the Terms and Conditions

We may revise and update these Terms and Conditions from time to time at our sole discretion. All changes are effective immediately when we post them.

Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

16. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to reflect the parties' intention or eliminated to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, our Privacy Policy, and our Refund Policy constitute the sole and entire agreement between you and NovelHaven regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: