Privacy Policy

1. Introduction

Welcome to NovelHaven ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.novelhaven.com (the "Website") or make purchases from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Website, register on the Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features, or resources we make available on our Website. You may be asked for, as appropriate:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing information (such as credit card number, billing address, and expiration date)
• Account information (such as username and password)
• Order history and preferences

2.2 Non-Personal Data

We may collect non-personal identification information about users whenever they interact with our Website. Non-personal identification information may include:

• Browser name
• Type of computer or device
• Technical information about users' means of connection to our Website, such as the operating system and the Internet service providers utilized
• Other similar information

2.3 Cookies and Tracking Technologies

Our Website may use "cookies" to enhance user experience. A cookie is a small piece of data stored on your device that helps us improve your experience on our Website. You can choose to set your browser to refuse cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the Website may not function properly.

We use the following types of cookies:

• Essential cookies: Necessary for the basic functions of the Website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website when they are using it.
• Functionality cookies: Used to recognize you when you return to our Website.
• Targeting cookies: Record your visit to our Website, the pages you have visited, and the links you have followed.

3. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To process and fulfill your orders
• To send periodic emails regarding your order or other products and services
• To improve our Website and customer service
• To administer a contest, promotion, survey, or other Website feature
• To personalize your experience and deliver content and product offerings relevant to your interests
• To ask for ratings and reviews of services or products
• To follow up after correspondence (live chat, email, or phone inquiries)

4. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

We may share your personal information with:

• Service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and receive a copy of your personal data
• The right to rectify or update your personal data
• The right to erase your personal data
• The right to restrict processing of your personal data
• The right to object to processing of your personal data
• The right to data portability
• The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can delete the information.

9. Third-Party Links

Our Website may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By submitting your personal data, you consent to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

11. Changes to This Privacy Policy

We reserve the right to update or change our privacy policy at any time. The date the privacy policy was last revised is identified at the top of the page. You are encouraged to periodically review this privacy policy to stay informed of updates.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: